The system is activated by public safety personnel to provide you with information about evacuations, shelter-in-place incidents, severe weather response and recovery efforts, law enforcement events, and other urgent incidents that affect your safety.
Severe weather notifications sent by G.E.A.N.I. are automatically generated based on watches and warnings published for areas of Guilford County by the National Weather Service.
If you have a traditional land line telephone number which is not marked as “unpublished” you are automatically enrolled in G.E.A.N.I., and will receive notifications affecting your area.
Cellular and VoIP telephones are not automatically added to the system database. If you would like to receive notifications on your cellular or VoIP device, you must self register on the G.E.A.N.I. system.
Participation is voluntary and your number will not be shared for any other purpose.
Although this is a free service, you may be charged a standard fee from your cellular phone service provider if you exceed your current data plan for receiving voice calls or text messages. The agencies involved in G.E.A.N.I. are not responsible for any charges that may be incurred as a result of receiving these alerts.
Voice notifications will be sent to your designated phone from telephone numbers (336) 641 – 8100 and we recommend adding this number to your phone’s contact list.
If you wish not to receive notifications, you can opt out of the system by sending an e-mail to GEANI@guilfordcountync.gov.
What is the Guilford Emergency Alert, Notification, and Information System “G.E.A.N.I.”?
This service allows you to opt-in to receive notifications via phone calls, text messages, and e-mails based on the location you care about. You can choose to receive notifications about events that affect your home, workplace, family’s schools and more.
When will it be used?
This system will be used to notify you about imminent threats to health and safety as well as informational notifications that affect your locations or work environments. Administrators will send notifications regarding severe weather, flooding, gas leaks, police activity and more.
What if my phone number or e-mail address changes?
The system is only as good as the information you provide. If your contact information changes, you can always visit your profile and update your information.
Will my contact information be shared with others?
No. The information that you provide will be used only for G.E.A.N.I. for notification purposes. We will not give or sell your contact or location information to any vendor or other organization.
How do you have my number? I've registered with the Do Not Call list.
G.E.A.N.I. includes published landline telephone numbers and the numbers of people who have self-registered for the service.
I don’t have a landline; may I register a mobile phone?
Yes, you may register a mobile number with the G.E.A.N.I. In order to assure you only receive messages relevant to your residence, we require you associate that number with a street address.
What if I’m not home, will there be a message waiting for me?
The system will leave a message on your answering machine or a voicemail if you are not able to pick up the call.
Will I receive Weather Watches and Warnings through GEANI?
Yes, you may select various weather watches and warnings to be notified about through G.E.A.N.I. If you sign up to receive weather watches and warnings, you will receive automated notifications from G.E.A.N.I. based on information published by the National Weather Service.
Will I receive notifications 24 hours a day?
The G.E.A.N.I. service stands ready to provide life saving information to members of the community 24 hours a day, 7 days a week, as your emergency officials may need to notify you of anything at anytime. If you do not want to receive notifications 24 hours a day, you have the option to set a quiet time in your member profile for which you will not receive non-urgent weather notifications. This setting is enabled by default to minimize interruption due to non-emergent notifications in the evening and night time hours. However, if there is a need to notify the community of a life-threatening emergency, such as a tornado warning, notifications will not be silenced.
If you wish to continue receiving notifications in the evening and night time hours, please change your settings in your member profile and ensure any "Do not Disturb" settings on your phone are disabled for the G.E.A.N.I. service phone number, (336) 641-8100.
My neighbors and I received the call, but my friend across town didn’t, why?
Often times the contents of a G.E.A.N.I. call only concern residents of a particular neighborhood or section of town. The call area selected is a determination made by your local officials based upon the urgency and significance of the call.
For general questions about G.E.A.N.I. you can contact Guilford County Emergency Management at (336) 641-2278.
For technical questions about G.E.A.N.I. you can contact GEANI@guilfordcountync.gov.
